Frequently asked questions
Don't see your question? Reach out anytime and we'll be glad to help.
What areas do you serve?
We serve Vienna, McLean, Tysons, Oakton, Reston and surrounding Northern Virginia communities. Virtual services like calendar and travel management are available anywhere.
How do I send requests?
Clients can reach us by text or email. We confirm every request and keep you updated as it's completed.
What happens to unused hours?
Up to 25% of your monthly package hours roll over to the following month. Hours beyond that expire at the end of each billing cycle.
Can I change my package?
Yes. You can upgrade or adjust your package with 30 days' notice before your next billing cycle.
What is your cancellation policy?
Please give at least 24 hours' notice to reschedule hourly appointments. Late cancellations may be billed at the minimum booking.
How is my personal information protected?
All client information is kept strictly confidential, and we're happy to sign an NDA on request.
My parent lives in Northern Virginia, but I don't. Can you help?
Yes. Many families who live out of town ask us to lend a hand locally. We can visit your parent in person to help with their phone, tablet or computer, set up video calls so you can stay in touch, schedule appointments and run errands, and send you updates along the way.
Do you offer services in Spanish?
Yes. Sí, ofrecemos servicios en español.
Ready to get your time back?
Let's talk about how GTVida Services can support you. Your free consultation is the first step toward a simpler, more balanced life.